Jamal is an employee with a mobility disability who uses forearm crutches to walk. As a company benefit, employees are provided parking in the garage adjacent to the building. However, it is first come, first serve. Jamal usually gets there early so that he can park in an accessible space near the elevator. Recently, all of the accessible parking spaces have been occupied when he gets there. As a result, Jamal has had to park in a space some distance from the elevator. He is exhausted by the time he gets to his desk. He has requested a reserved, accessible parking space near the elevators as an accommodation. As an employer, what should you do?  The answer is, “it depends”.

We frequently get questions about similar situations at the