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Many business owners look to hourly employees to augment the efforts of full-time staff. Retail, hospitality, food services, call centers and others are some of the industries that rely on hourly workers. The need to fill these positions quickly is great. However, just like the process hiring managers use to fill salaried, full-time positions, they should focus on attracting the best job candidates too when filling hourly jobs. This will impact turnover, enhance productivity and improve customer service. This article focuses on best approaches to hire hourly workers.
Find the right job fit. The turnover for hourly employees is greater than salaried employees. The best way to reduce turnover is to ensure you select those candidates with the right job fit only. Just like you take the time to prepare a detailed job description for a full-time employee, invest the same time for hourly workers. While you may not be looking for candidates with a professional background or education, you will need to do some upfront work to ensure that you attract candidates with the right skills and training.
This brings us to pre-screening. Candidates who are more carefully pre-screened are more likely to fit the position, further reducing turnover. A pre-screened candidate is also better at engaging with customers which will improve service. When you improve and invest time in the hiring and pre-screen process, you will more likely at